Professional in International Business Administration with more than 14 years of experience in the national financial sector, he has specialized in the management and leadership of high performance multidisciplinary teams, developing projects in the different channels of the financial business.

During his career he has had the opportunity to lead business units in Inbound, Outbound and Digital Media contact centers, with special emphasis on commercial issues.

Education:

• Bachelor in International Business Administration

Broad knowledge in the service industry, operations management and digital channel management. More than 22 years of experience in the financial industry and Business Process Outsourcing.

Education:

• Licentiate in Industrial Engineering
• COPC Certification
• Project Management Professional
• Certification in Banking Security

Expert in analysis and implementation of strategies for solution and management of difficult situations. Focused on results and continuous improvement through development and leadership of high-performance teams.
20 years of experience in the telecommunications industry in customer service, manufacturing in process quality, Contact Centers and in the financial sector in the area of customer service, operations, productivity and sales.

Most relevant education:

• Licentiate in Engineering and Industrial Production
• COPC Certification
• Six Sigma Green Belt

Results-oriented person and professional development of work teams. With more than 17 years of experience in the implementation and management of projects in the Contact Center industry. With extensive experience in the management of customer service operations, collections, sales and telemarketing for the banking and financial industry, telecommunications, cable television, among other industries.

Most relevant education:

• Bachelor in Business Administration
• COPC Registered Coordinator Training for CSPs 5.2 Certification

Expert in management and Service Desk management, project implementation and operations management. With 11 years of experience in the Contact Center industry and Service Desk in technology projects and Business Process Outsourcing.

Most Relevant Education:

• Bachelor in Computer Engineering
• COPC Certification
• ITIL Foundation
• Scrum Máster
• Six Sigma Yellow Belt

Stands out for his ability to develop skills such as: assertive communication, analysis capacity, proactivity, intuitive intelligence and leadership. Known for his honesty, integrity, commitment and teamwork. Nearly 15 years of experience in contact centers, mainly in collection, front line support and social network management; in the financial industry for services and retail (kitchen appliances).

Most Relevant Education:

• Licentiate in Business Administration
• Six Sigma

Specialist in implementation, development and control of outbound and inbound projects in Contact Centers. He is passionate about results and is known for his integrity, vision and communication skills. He has more than 15 years of experience in outsourcing, discovering and training high-performance personnel.

Most Relevant Education:

• Advertising with emphasis in Marketing
• Six Sigma Yellow Belt

Our specialist in management of Big Data and Business Intelligence, expert in information analysis. Committed and trustworthy are some his traits. He has more than 8 years of experience in the banking, finance and contact center industries.

Most Relevant Education:

• Master in Business Intelligence and Big Data
• Licentiate in Industrial Engineering
• Specialization in Project Management
• Alteryx Designer

Dedicated to process improvement, Customer Experience (CX), development of high-performance teams and operations management. Reliable and high integrity person; with more than 9 years of experience in Contact Center industry and learning processes.

Most Relevant Education:

• Accounting Technician
• Licentiate in Psychology
• COPC Certification
• Six Sigma Yellow Belt
• Advanced Management of Operative Teams
• SMD Support Certification
• Integral Quality Management

Constantly trying to develop more effective processes to improve in Workforce Management, he has developed a high capacity in analysis, leadership, personnel and client management, both internal and external; through consistency in his work, honesty, commitment, integrity and teamwork.

More than 11 years of experience in contact centers, providing assistance in all the lines: Inbound, Outbound, Service Desk, Social Networks, etc.

Most Relevant Education:

• Bachelor in International Relations
• COPC Certification

Highly sociable and objective oriented, infrastructure group leader, he has technical skills to work with executives and engineers and form successful work teams, as well as implement essential projects to guarantee business continuance, he has worked for 22 years in IT Infrastructure.

Most Relevant Education:

• Telematic Engineering
• Masters in Project Administration
• Certifications in AVAYA, CISCO, NORTEL
• Project Management Professional
• Citrix Certified Associate – Virtualization
• Scrum Master
• ITIL V.4

Specialist in quality management and continuous improvement, operations and project management. He is known for his integrity, responsibility, ethics and professionalism, more than 18 years of experience in companies of the financial sector, insurance and Business Process Outsourcing.

Education:

• Licentiate in Business Administration with emphasis in Finance
• Certified in Industrial Production
• Specialization in Business Analytics and Big Data Management
• Six Sigma Green Belt
• CQE – Certified Quality Egineer
• COPC Certification

Professional in the administrative field, with more than 20 years of experience providing support in business management, financial area and general services in the organization.

Education:

• Licentiate in Public Accounting

Specialized in implementation, management and efficiency of processes and operations of Contact Centers, he is highly committed to his work, has more than 11 years of experience in the Contact Center industry.

Education:

• Bachelor in Business Administration
• Software Development Technician
• COPC Certification

Specialized in top-management, strategic vision for businesses and telecommunications, more than 26 years of experience in consumer transaction technologies and integrated technological solutions in the contact center industry.

Education:

• Licentiate in Electrical Engineering
• COPC Certification

Specialized in top-management and business development, describes himself as persevering and has more than 34 years of experience in the contact center industry.

Education:

• Licentiate in Business Administration
• Licentiate in Public Accounting
• Master in Information Technology
• Specialization in Public Sector Finance