SERVICE DESK

A service based on the best ITIL practices, managed by personnel specialized in information technologies.

The point of contact your company needs

We manage a high volume of various requests and incidents regarding Information Technology Services for various industries.

We are specialists in Service Desk

Request and incident
management
Ticket management
On site
technicians
Internal customer
support
External customer
support

Quick reaction to incidents

We answer your clients’ requests in an agile and orderly fashion or we redirect them to the corresponding areas of your organization.

Increase the satisfaction of the internal and
external users of the IT services

An integral and quick IT service

Optimize processes to reduce the solution times and impact of the incidents, attaining a more comprehensive IT management.