A collaborator with more than 5 years of experience in the industry of Business Process Outsourcing of Contact Centers of attention line, management of multimedia channels in the financial industry. She is characterized by working in a planned and orderly manner, in search of continuous improvement, with a high capacity for adaptability to change, leadership, results-oriented through efficient management of projects and multidisciplinary teams.

Most relevant education:

• Bachelor  in Industral Engineering
• Bachelor’s Degree in Industrial Engineering with emphasis in Quality Engineering
• COPC Customer Experience Implementation Leader
• ISO 9001:2015 and ISO 45001:2018 Certification
• Leader of audit teams according to ISO 19011:2018

A collaborator with extensive knowledge in the advanced management of sales teams, service lines and digital channels; which have allowed him to gather more than 11 years of experience in the contact center industry.

Most relevant education:

• Business Administration
• COPC Certification
• Yellow Belt Six Sigma Certification

A collaborator with more than 10 years of experience in the Contact Center industry, with extensive knowledge in team management in the Financial Industry, collections and sales.

Most relevant education:

• Bachelor of Administration with emphasis in Hospitality and Restaurants.
• COPC Certification

Professional in International Business Administration with more than 16 years of experience in the national financial sector, he has specialized in the management and leadership of high performance multidisciplinary teams, developing projects in the different channels of the financial business.

During his career he has had the opportunity to lead business units in Inbound, Outbound and Digital Media contact centers, with special emphasis on commercial issues.

Education:

• Bachelor in International Business Administration

Broad knowledge in the service industry, operations management and digital channel management. More than 25 years of experience in the financial industry and Business Process Outsourcing.

Education:

• Licentiate in Industrial Engineering
• COPC Certification
• Project Management Professional
• Certification in Banking Security

Our specialist in management of Big Data and Business Intelligence, expert in information analysis. Committed and trustworthy are some his traits. He has more than 10 years of experience in the banking, finance and contact center industries.

Most Relevant Education:

• Master in Business Intelligence and Big Data
• Licentiate in Industrial Engineering
• Specialization in Project Management
• Alteryx Designer

A passionate collaborator for the improvement of processes, an expert in the analysis of information for short and long-term decision-making, which allows, together with the union of processes, skills and necessary knowledge, to optimize the work of the organization’s collaborators. ; He has more than 14 years of experience in the Contact Center and Telecommunications Services industry.

Most relevant education:

• Bachelor’s Degree in Business Administration
• COPC Certification

Dedicated to process improvement, Customer Experience (CX), development of high-performance teams and operations management. Reliable and high integrity person; with more than 11 years of experience in Contact Center industry and learning processes.

Most Relevant Education:

• Accounting Technician
• Licentiate in Psychology
• COPC Certification
• Six Sigma Yellow Belt
• Advanced Management of Operative Teams
• SMD Support Certification
• Integral Quality Management

Professional expert in contact center and customer experience with extensive experience as a commercial manager, optimizing contact center operations, and continuous improvement of value-added operations. Leader in implementing innovative strategies to increase customer satisfaction and operational efficiency. Passionate about developing strong relationships and delivering solid business results.

>Education<

• Master’s in Information Technology Management.
• Bachelor’s in Systems Engineering.
• COPC Certified – Kenwin.
• Certified Contact Center Operations Leader – TELEACCION.

A professional with more than 20 years of experience in Human Resources and Business Administration. His outstanding performance and clear strategic vision have allowed him to improve human resources processes such as performance management, skills development, compensation and benefits, recruitment and selection, climate and organizational culture.

Most Relevant Education:

• Bachelor of Business Administration with an emphasis in Human Resources

Specialist in quality management and continuous improvement, operations and project management. He is known for his integrity, responsibility, ethics and professionalism, more than 20 years of experience in companies of the financial sector, insurance and Business Process Outsourcing.

Education:

• Licentiate in Business Administration with emphasis in Finance
• Certified in Industrial Production
• Specialization in Business Analytics and Big Data Management
• Six Sigma Green Belt
• CQE – Certified Quality Egineer
• COPC Certification

Highly sociable and objective oriented, infrastructure group leader, he has technical skills to work with executives and engineers and form successful work teams, as well as implement essential projects to guarantee business continuance, he has worked for 23 years in IT Infrastructure.

Most Relevant Education:

• Telematic Engineering
• Masters in Project Administration
• Certifications in AVAYA, CISCO, NORTEL
• Project Management Professional
• Citrix Certified Associate – Virtualization
• Scrum Master
• ITIL V.4

Professional in the administrative field, with more than 22 years of experience providing support in business management, financial area and general services in the organization.

Education:

• Licentiate in Public Accounting

Constantly trying to develop more effective processes to improve in Workforce Management, he has developed a high capacity in analysis, leadership, personnel and client management, both internal and external; through consistency in his work, honesty, commitment, integrity and teamwork.

More than 11 years of experience in contact centers, providing assistance in all the lines: Inbound, Outbound, Service Desk, Social Networks, etc.

Most Relevant Education:

• Bachelor in International Relations
• COPC Certification

Specialized in top-management, strategic vision for businesses and telecommunications, more than 26 years of experience in consumer transaction technologies and integrated technological solutions in the contact center industry.

Education:

• Licentiate in Electrical Engineering
• COPC Certification

Specialized in top-management and business development, describes himself as persevering and has more than 36 years of experience in the contact center industry.

Education:

• Licentiate in Business Administration
• Licentiate in Public Accounting
• Master in Information Technology
• Specialization in Public Sector Finance