San José, Costa Rica — March 2026.

In May 2025, our organization achieved an important milestone in our commitment to operational excellence: we earned the COPC Certification, one of the most rigorous and globally recognized standards for customer experience management and operational performance.

What Is COPC GMD?

We were certified under the COPC Global Managed Services Standard (COPC GMD).
This version of the COPC standard is specifically designed for organizations that manage service operations on behalf of other companies, including Business Process Outsourcing (BPO) providers and managed services organizations.

The COPC GMD standard evaluates an organization’s ability to:

1. Deliver high-quality, consistent service across all customer interactions.
2. Maintain efficient, well-controlled processes that support exceptional service delivery.
3. Meet and exceed SLAs and KPIs agreed upon with clients.
4. Ensure operational transparency and management based on accurate data and performance metrics.
5. Foster a culture of continuous improvement and operational discipline.

What Does This Mean for Our Clients?

Working with a COPC GMD–certified company ensures:

1. A provider aligned with world-class best practices.
2. Greater reliability in key indicators such as response time, effective resolution, and customer satisfaction.
3. Robust, controlled processes that minimize errors and maximize quality.
4. A long-term partner committed to operational excellence and continuous optimization.

This certification reflects the dedication of our teams and reinforces our promise to deliver a service experience built on quality, efficiency, and trust.

Thank you for your continued confidence in us. We remain committed to delivering the highest standards of service.