Who trust us
























We are a leading company in the design, implementation and management of Contact Center Outsourcing services through the use of leading edge technology such as AVAYA Multi-Channel, processes based on industry best practices, and highly qualified & certified personnel to ensure a top quality operation of your company.
+506 2528 4900
+507 340 5300
info@netcombcc.com
All the way to advanced consultations about a specific product or service, always having a good management of contacts by part of a highly trained team...
We offer marketing solutions adapted to your business model, oriented towards meeting your client´s needs, with the purpose of obtaining higher customer loyalty…
A good monitoring and management of social media makes it possible to convert these into high level marketing tools. Well thought publications and quick...
Avaya´s leading application platform in the market for self-service omni-channel inbound and outbound and the contact routing applications...
Connect with your clients in the terms they choose. Manage all your contacts through mail, chat SMS, IM and social networks, in the same way...
¿Do you want to develop a new service area? ¿Do you need to make sure the marketing strategy is the right one and it is aiming towards the right consumer...
COPC Certified Personnel
ITIL Certified Personnel
PMP Certified Personnel
Avaya Certified Personnel
More than 1200 positions in Costa Rica
More than 150 positions in Panamá
Capacity of up to 2.000 positions for multichannel agents
More than 2.000.000 multichannel interactions per month
Geographic redundancy in both countries
High technology platform, business intelligence work
Technological redundancy
High availability
Services 24/7
personnel specialized in training
QA specialized personnel
More than 1,000,000 calls managed per month
Support processes