Our Verticals

verticales soporte tecnicoverticales gestion ventasverticales gestion cobroverticales servicio cliente

Our Services

icon checkCUSTOMER SERVICE

All the way to advanced consultations about a specific product or service, always having a good management of contacts by part of a highly trained team...

icon checkTELEMARKETING MANAGEMENT

We offer marketing solutions adapted to your business model, oriented towards meeting your client´s needs, with the purpose of obtaining higher customer loyalty…

icon checkSOCIAL MEDIA MONITORING

A good monitoring and management of social media makes it possible to convert these into high level marketing tools. Well thought publications and quick...

icon checkIVR

Avaya´s leading application platform in the market for self-service omni-channel inbound and outbound and the contact routing applications...

icon checkCLOUD CONTACT CENTER

Connect with your clients in the terms they choose. Manage all your contacts through mail, chat SMS, IM and social networks, in the same way...

icon checkMARKET SURVEYS

¿Do you want to develop a new service area? ¿Do you need to make sure the marketing strategy is the right one and it is aiming towards the right consumer...

Who trust us

 
 

¿Why should you
trust us?

COPC Certified Personnelicon dot

ITIL Certified Personnelicon dot

PMP Certified Personnelicon dot

Avaya Certified Personnelicon dot

More than 1200 positions in Costa Ricaicon dot

More than 150 positions in Panamáicon dot

Capacity of up to 2.000 positions for multichannel agentsicon dot

More than 2.000.000 multichannel interactions per monthicon dot

Geographic redundancy in both countriesicon dot

High technology platform, business intelligence workicon dot

Technological redundancyicon dot

High availabilityicon dot

Services 24/7icon dot

personnel specialized in trainingicon dot

QA specialized personnelicon dot

More than 1,000,000 calls managed per monthicon dot

Support processesicon dot